Marshall Power Equipment

Rick somich the service manager at the Lyndhurst store is completely useless. #1 I got the wrong part went to return and reorder, Rick couldn't apply my refund to the new purchase so I had to wait 3 days for my money to return, then he ordered my part. Go in to pick up new part and he ordered the wrong part for me again because he is too busy to bothered to actually help people. This Man became a manager is beyond me when his customer service skills lack tremendously. He is the whole entire reason instead of taking my mower into Marshalls I didn't want to deal with him so I learned how to do a hydraulic pump myself. Save myself quite a bit of money too. He doesn't know how the computer system works because he would have known that he could have replaced the money on to the new thing but he's too busy being rude to everybody and in a rush that he can't be bothered to learn how to actually do his job properly. Never again after this part comes in will I ever order anything from this Marshalls ever again I will drive the extra couple miles to go to the other one. Or I'll continue to order my own parts online at a cheaper rate.

Needed a new backpack blower, did my research and found these guys to me the most knowledgeable small equipment place in northeast Ohio. I met the owner George while there and can’t say enough about how friendly the staff was during my purchase. They answered all my questions and even talked me into buying a smaller cheaper model than I had planned and after 2 weeks of use I’m certain they were spot on with their recommendations!

Marshall Power Equipment left a remarkable impression on me. Their excellent customer service, specifically from employee 004, is commendable. This employee demonstrated the highest level of professionalism without pushing sales, which I greatly appreciated. What stood out to me was their thorough explanation on the use and maintenance of the equipment, indicating their comprehensive knowledge in this domain. They went above and beyond in providing insight, which speaks volumes about their commitment to customer satisfaction. I wholeheartedly recommend Marshall Power Equipment for your power tool needs.

This was my first time in Marshalls and I had the most positive experience!! The salesman was SOOOOOO knowledgeable and helped me select a new mower. I could not believe I could take home an assembled mower!! I was able to hear the salesman start up the engine as well. Wow fantastic customer service!!! I will definitely be back! 😊